Privacy policy

Moving Mountains Foods – Website Privacy Policy

Moving Mountains Foods is committed to protecting your privacy and personal data. The privacy policy stated below informs our approach to privacy, how we intend to look after your data when captured via our online or offline channels, and your privacy rights.


This document details the Privacy & Data Protection Policy of Moving Mountains Foods Ltd.

This privacy policy is intended to address the Data Privacy & Protection of our prospect and customer data used for business activities. This document was updated to meet the needs of the General Data Protection Regulation (GDPR).

Our intent

Our intent Moving Mountains Foods Ltd will at all times comply with its obligations under the GDPR as well as any preceding, subsequent or additional data protection obligations.

The Policy

a. Where and how we store your information
We treat your data with respect. Your data is stored securely to prevent it from being used in an inappropriate manner, lost or altered, or inappropriately disclosed. We limit access to your data to only those internally who have vested business interest, or via external parties on instruction by ourselves with the appropriate confidentiality agreements in place.

b. How we use your data

Data we collect includes identity data, contact data, technical data, usage data, and marketing and communications data. This data is collected via direct interaction by the user, or via automated interactions by the user (such as through the website).

We do not purchase any 3rd party data.

We may also collect and use aggregated data, such as statistical or demographic, for any business purposes. Aggregated Data may be derived from personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

i. Email marketing
Where email marketing is undertaken, all communications have an immediate unsubscribe option. We only send marketing emails to our customers and prospects who have signed up to receive these email communications.

ii. Direct approaches
Our sales or marketing teams may contact previous customers and prospects from time to time directly from the database via email or telephone communications.

c. Website

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

i. Cookies

What are cookies?

A cookie is a file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How do we use them?

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system after 26 months.

We similar tracking technologies in our marketing emails via custom URLs. These custom URLs help us to see if you have opened an email and how you have interacted with it. If you have enabled images, cookies from the email may be set on your computer or mobile device.

Cookies help us provide you with a better website browsing experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

How do I control my cookies?

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline or erase cookies if you prefer.

Doing this may prevent you from taking full advantage of our websites. You should be aware that disabling your cookies means your preferences may be lost, many websites will not work properly or functionality may be lost, therefore we do not recommend turning off cookies.

ii. User agreement

By continuing to use our sites, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee a full experience with our sites and a loss of functionality is a possibility.

     iii. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

d. Basis for data processing

Our basis for processing your data is as follows:

i. Execution of a contract with you or to take steps at your request prior to entering a contract with you.

ii. It is necessary for our legitimate interests, including to keep our records updated, to study how customers use our products and services, to develop our systems, and to inform our sales and marketing strategy.

iii. We have attained consent; you have requested information from us or if you have provided us with your details for sales and marketing purposes

e. Data retention

Moving Mountains Foods Ltd keeps your data for as long as required to fulfil the necessary business intensions. If you wish to delete the data we hold on you, we will delete this upon receipt of a hardcopy letter clearly stating your request.

4. Changes to this policy

We reserve the right to make changes to and amend this policy at any time.

5. Complaints

The privacy and security of your data is a priority for us. Should you have cause for complaint we would hope to be able to resolve this for you.

In the first instance you should contact the Data Protection officer who will aim to resolve any issue you have:

Data Protection Officer,
Moving Mountains Foods Ltd Holdings,
Barley Mow Centre,
10 Barley Mow Passage,
W4 4PH

If this does not satisfactorily resolve your issue or complaint you can then write to the Information Commissioners Office;

Wycliffe House,
Water Lane,

6. Disclaimers

General provisions

By using, you agree to accept and comply with the terms of use laid out below which relate to this website managed by Moving Mountains Foods Ltd.

Site Content

The text, images, data, trade names, domain names, brands, logos and other components of this site are protected by various intellectual property rights and trademarks and belong to Moving Mountains Foods Ltd. or other parties. Information provided on or via this website may not be stored (except as necessary for viewing the website), reproduced, modified, made public, distributed or transmitted, sold, or otherwise conveyed to a third party without the prior written permission of Moving Mountains Foods, nor may any rights in this regard be granted to a third party without such permission.

Improper use of the site

By browsing this website we determine you agree to the following:

  • Not to make unlawful use of the information available
  • Not to use the website in a manner that causes the website to become damaged, corrupted, interrupted or inaccessible, blocked, or otherwise less effective
  • Not to use the website for transmission or posting of computer viruses, or for transmission or posting of illegal or unlawful material or material that is in any way unsuitable (including but not limited to material of a slanderous, libellous, obscene or threatening nature)
  • Not to use the website in a manner that causes a violation of the rights of any natural person, legal person or association, including but not exclusively limited to the rights to privacy and intellectual property
  • Not to use the website for posting or transmission of material for promotional or publicity purposes without requesting the prior permission of Moving Mountains Foods Ltd for such posting or transmission, except if such posting or transmission has been requested by the recipient.

Information on the website

Moving Mountains Foods Ltd. does not accept responsibility for the reliability or accuracy of the information on this site. The information is provided in good faith, and without any form of guarantee whatsoever. Moving Mountains Foods Ltd also cannot be held liable for any viruses that may be present on the site despite precautionary measures that have been taken, and it refuses to accept any liability for any form of loss or damage that can be caused by such viruses. Moving Mountains Foods Ltd expressly reserves the right to alter the information on the site at any point in time.



Moving Mountains Sunshine Hotline – Terms and Conditions

Campaign Duration

The Moving Mountains Sunshine Hotline campaign will run for two days, from 10:00 AM to 5:00 PM on the 11th and 12th of August 2023.

Product Ordering

In-Person: Consumers can obtain products in person by visiting the phone box located at 44 Rivington Street, London. They should use the hotline to speak with a Moving Mountains team member and place their order. The ordered chicken burger & beef burger retail pack will be provided through a hatch for them to take home. The product will be handed in a temperature-controlled bag with an ice pack. However, consumers are advised to follow the product instructions and place the items in their freezer as soon as possible.

Phone Orders: For those unable to visit the phone box in person, consumers can call the hotline number. By placing a phone order, they will receive two product coupons, each redeemable for one Moving Mountains burger retail pack, at participating retailers. The gift cards will be valid until the 30th of September.

Product Contents

Consumers who receive products in person will be given two retail packs containing two burgers each, along with a cool bag and ice pack. Moving Mountains are not liable for the condition in which the product arrives to the consumer. Consumers obtaining products through phone orders will receive two gift cards, each equivalent to one retail product (burger pack).

Distribution Limits

In-Person Orders: Physical retail packs of burgers will be distributed on a first-come-first-served basis while stocks last. A maximum of 1500 burgers will be distributed, with a limit of 1 pack of 2 burgers per person.

Phone Orders: There is no limit to the number of gift card vouchers. Everyone who successfully places a phone order will receive gift cards. However, phone orders will be subject to availability.

Delivery Schedule

The gift card coupons for phone orders will be sent via Royal Mail First Class on the same day as the order is placed, at the latest by the 12th of August. The actual product delivery time may vary based on Royal Mail postal times. Moving Mountains is not liable for the loss of gift cards in the postal system.


Participants must be aged 17 or over to place an order. Only one entry per household is allowed.

Freezer Access

Consumers who order products in person are advised to have access to a freezer post-event to store the product properly. In case consumers lack freezer access during the specified hours, they will have the option to pick up a coupon at the event as a replacement. We recommend the product is put into a freezer immediately post-event, and do not recommend eating if the product has defrosted and has been stored in un-chilled conditions.

Data Privacy

By placing an order, consumers allow Moving Mountains to send the requested item. Personal data will not be shared and will be destroyed once the gift cards are dispatched.

Allergic Reactions

Moving Mountains is not responsible for any allergic reactions. Consumers are advised to check for allergens and consume products at their own risk.


Moving Mountains shall not be liable if the product defrosts during transit. Products are supplied in a cool bag with an ice pack to maintain temperature during delivery.


Date: 10:00 AM – 5:00 PM on the 11th and 12th of August. 

Product: 2 packs of Moving Mountains burgers (contains two burgers per pack). Or 2 coupons at the value of 2 Moving Mountains burgers. 

Note: These terms and conditions are subject to change, and any updates or additional information provided by Dream Factory or other stakeholders shall be considered and incorporated accordingly.